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Homepage > About LtQ > FAQs

FAQs

I've sent an inquiry through your contact link but haven't received a response.
If you have emailed us and haven't received a response the same day, please check your spam folder as our response may have been filtered to "spam." During business hours, our email response time is fast. So if you haven't heard back from us within four hours of sending your email, please send a follow up message to: jennifer@livingthequestions.com
 
I've forgotten my password!
Please go to our Password Recovery page to have your log in information emailed to you.
 
I'm a facilitator for LtQ, LtQ2 and/or Eclipsing Empire. How do I download the supplemental materials?
A link to the Supplemental Materials appears in the right-hand menu on the corresponding product page when you are logged in with the appropriate user credentials.  If you have registered your product purchase in the past but are having trouble logging in, please use the Forgot Password? page to receive your log-in information via email.  Once you are logged in, please visit your "My Account" page where you will see your subscriptions listed, and you can click on the product name(s) to be directed to the product page(s). 
 
If you have not registered your product purchase but have a member account from placing an online order, please log in. Then locate the "Product Code" printed on the inside of the DVD package (or insert). Enter the number along with the rest of the information requested on the Register a Product page (which can be accessed using the "register here" box that appears on all pages of the site). Once you have registered the product, go to the corresponding product page and click the "Supplemental Materials" link in the right-hand menu.
 
If you do not have a member account set up (e.g., you ordered the program through one of our distributors), please create a profile on our site. After you have logged in, please find the "Product Code" printed on the inside of the DVD package (or insert). Enter the number along with the rest of the information requested on the Register a Product page (which can be accessed using the "register here" box that appears on all pages of the site). Once you have registered the product, go to the corresponding product page and click the "Supplemental Materials" link in the right-hand menu.
 
Where do I find promotional materials for Living the Questions, Living the Questions 2.0, Eclipsing Empire, and Saving Jesus?
Click here to access the promotional materials.
 
Do I need to register my copy of Saving Jesus to access the resource materials?
No, the resource materials are provided on Disc 3. But in order to purchase additional Saving Jesus DVD sets at a reduced rate, you will need to register your purchase. Also, by registering you will be able to add your group's information to our online directory designed to facilitate networking and to assist people who might be looking for a church in your community to find you.
 
I would like to pay with a check? Is that possible?
Yes, please place an order via our webstore and during the checkout process you will be asked your payment method. Just select the Check option and enter the requested account details on the secured page that follows.
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