Store Policies
Single Site Licenses
All of our DVD series are licensed solely to the purchasing individual, church, or institution for in-house use only. Duplication of any of our series is prohibited and ownership is non-transferable.
While we welcome you to use video clips of our resources in worship, our programs are not licensed for public performance. Any public performance (including but not limited to: local broadcasting, closed circuit, web-based, or otherwise) is strictly prohibited. If you have any questions about our policies, please contact us at admin@livingthequestions.com. Thank you.
There are two options for disseminating participant guides to your group, you are welcome to make hard copies to distribute or send via email as attachments. Due to copyright law, posting any of our program materials in a public space (e.g., on a website) is prohibited.
Information specific to our Living the Questions, Living the Questions 2.0, Saving Jesus Redux, Eclipsing Empire, First Light and Painting the Stars series:
As with all our resources, Living the Questions, Living the Questions 2.0, Saving Jesus Redux, Eclipsing Empire, First Light and Painting the Stars series are licensed solely to the purchasing individual, church, or institution for in-house use only. Duplication of any of our series is strictly prohibited and ownership is non-transferable. The original LtQ, LtQ 2.0, SJR, EE, FL and PtS DVD curriculum purchase includes a one-year group use license including access to the programs' downloadable resources. These programs when purchased via the LtQ webstore will automatically be registered. For continued group use of the DVD program and downloadable resources, the license must be renewed annually ($30.00 for PtS, $50.00 for each of the other titles). An email reminder about the license renewal will automatically be sent. If the program will not be used over consecutive years, you may renew your license later – i.e., when offering the study again. Additional copies of the LtQ, LtQ 2.0, SJR, EE, FL and PtS DVD sets may be purchased at a discount by licensed users for in-house use (e.g., multiple groups being offered or to loan to participants for home viewing). Please contact info@livinthequestions.com for pricing and details.
Resource/Media Center Licenses
Thank you for your interest in purchasing our curriculum programs for resource/media center loaning use. All Curriculum DVD Programs are available for purchase by Resource/Media Centers for loaning use but many require annual license renewals. Our Digital Programs are not authorized for loaning use. Please see below for details.
Countering Pharaoh's Production-Consumption Society Today DVD Lecture Series
There are no restrictions as to the number of uses for this resource. Resource/Media Centers can purchase this resource at retail price (plus s/h) and freely loan out the DVD program. Additional (or replacement) copies would be purchased at the retail price, s/h charges apply. There is no annual licensing fee for this resource.
*Please check product page for current pricing.
Dream.Think.Be.Do. Curriculum Edition DVD Series
Resource and Media Center copies are licensed for two (2) uses* per year, at the current retail price. Please see product page for pricing. Additional copies may be purchased at a reduced rate and are also licensed for two (2) uses per year per set. There is not an annual licensing fee for DTBD.
*Clarification of "use": Checking out the resource to preview it does not constitute use. In this context, "use" is defined by a church facilitating the program. Due to the length of this series (20 sessions), only two congregations per year will be able to carry out the entire series [but congregations may choose to only offer one of the four 5-session flights, in which case more congregations will be able to use the resource in a single calendar year].
Eclipsing Empire Curriculum Edition DVD Series
Resource and Media Center copies are licensed for four (4) uses* per year. Please see product page for pricing. Additional copies may be purchased at a reduced rate and are also licensed for four (4) uses per year per set. Continued loaning use of the program beyond the first year requires an annual license renewal ($50.00 USD). The license is a set fee regardless of the number of Eclipsing Empire copies being used as a loaning resource.
*Clarification of "use": Checking out the resource to preview it does not constitute use. In this context, "use" is defined by a church facilitating the program, i.e., four churches can carry out the study with one set during a one-year period.
First Light
Resource and Media Center copies are licensed for four (4) uses* per year. Please see product page for pricing. Additional copies may be purchased at a reduced rate and are also licensed for four (4) uses per year per set. Continued loaning use of the program beyond the first year requires an annual license renewal ($50.00 USD). The license is a set fee regardless of the number of First Light copies being used as a loaning resource.
*Clarification of "use": Checking out the resource to preview it does not constitute use. In this context, "use" is defined by a church facilitating the program, i.e., four churches can carry out the study with one set during a one-year period.
Living the Questions Curriculum Edition DVD Series
Resource and Media Center copies are licensed for four (4) uses* per year. Additional copies may be purchased at a reduced rate and are also licensed for four (4) uses per year per set. Continued loaning use of the program beyond the first year requires an annual license renewal ($50.00 USD). The license is a set fee regardless of the number of LtQ copies being used as a loaning resource. Please note – while LtQ (the original 12 session) series is no longer available for purchase, the program licensing and supplemental materials are supported, along with the option to purchase additional/replacement copies. If your Resource/Media Center is currently using LtQ for loaning use, the licensing agreement stated above applies.
*Clarification of "use": Checking out the resource to preview it does not constitute use. In this context, "use" is defined by a church facilitating the program, i.e., four churches can carry out the study with one set during a one-year period.
Living the Questions 2.0 Curriculum Edition DVD Series
Resource and Media Center copies are licensed for two (2) uses* per year. Please see product page for pricing. Additional copies may be purchased at a reduced rate and are also licensed for two (2) uses per year per set. Continued loaning use of the program beyond the first year requires an annual license renewal ($50.00 USD). The license is a set fee regardless of the number of LtQ2 copies being used as a loaning resource.
*Clarification of "use": Checking out the resource to preview it does not constitute use. In this context, "use" is defined by a church facilitating the program. Due to the length of this series (21 sessions), only two congregations per year will be able to carry out the entire series [but congregations may choose to only offer one of the three 7-session flights, in which case more congregations will be able to use the resource in a single calendar year].
Painting the Stars Curriculum Edition DVD Series
Resource and Media Center copies are licensed for seven (7) uses* per year. Please see product page for pricing. Additional copies may be purchased at a reduced rate and are also licensed for seven (7) uses per year per set. Continued loaning use of the program beyond the first year requires an annual license renewal ($30.00 USD). The license is a set fee regardless of the number of PtS copies being used as a loaning resource.
*Clarification of "use": Checking out the resource to preview it does not constitute use. In this context, "use" is defined by a church facilitating the program, i.e., seven churches can carry out the study with one set during a one-year period.
Questioning Capital Punishment, Tex Mix: Stories of Earthy Mysticism, The Jesus Fatwah, Uppity Women of the Bible, and Violence Divine DVD Series/Lecture Series
Resource and Media Center may purchase these programs for loaning use. There are no restrictions as to the number of annual loaning uses – i.e., the length of each program will dictate the number of times the program may be loaned on an annual basis. There is not an annual licensing fee associated with these programs and downloadable resources can be accessed via the product pages.
Saving Jesus Redux Curriculum Edition DVD Series
Resource and Media Center copies are licensed for seven (7) uses* per year. Please see product page for pricing. Additional copies may be purchased at a reduced rate and are also licensed for seven (7) uses per year per set. Continued loaning use of the program beyond the first year requires an annual license renewal ($30.00 USD). The license is a set fee regardless of the number of PtS copies being used as a loaning resource.
*Clarification of "use": Checking out the resource to preview it does not constitute use. In this context, "use" is defined by a church facilitating the program, i.e., seven churches can carry out the study with one set during a one-year period.
Paul: An Appealing or Appalling Apostle? DVD
There are no restrictions as to the number of uses for this resource. Please Note: As of February 2008, this DVD is no longer available for purchase.
Ordering
If you would like to place an order for your Resource/Media Center we welcome you to do so via our online store. During checkout, please place a note in the “Order Notes” field indicating your order is being placed for loaning use. If you will be placing an order with a check by mail, your order will ship upon receipt of payment.
Thank you for your interest in providing our resources to your local churches.
livingthequestions.com, LLC
P.O. Box 26130
Phoenix, AZ 85068
United States
While we offer our programs for loaning use, they are not licensed for public performance. Any public performance (including but not limited to: local broadcasting, closed circuit, web-based, or otherwise) is strictly prohibited. If you have any questions about our policies, please contact us at admin@livingthequestions.com. Thank you.
Return Policy
Music CDs, Downloadable Sheet Music, Digital Products, and Product Licenses
Music CDs, downloadable sheet music, digital products, and product licenses are non-returnable/non-refundable.
DVDs
Return of Opened Units
Returns will only be accepted within 30 days of purchase. Upon receipt of DVD program in new (but opened) condition, the original purchase price less a 20% restocking fee and the initial shipping and handling of program will be refunded. Refunds will be processed according to the original purchase payment method. Please ship your DVD program (postage paid – first class mail is fine) in a bubble or padded envelope to:
livingthequestions.com, LLC
P.O. Box 26130
Phoenix, AZ 85068
United States
Return of Unopened Units
Return will only be accepted within 30 days of purchase. Upon receipt of DVD program in new (unopened) condition, the original purchase price less the initial shipping and handling will be refunded. Refunds will be processed according to the original purchase payment method. Please ship your DVD program (postage paid – first class mail is fine) in a bubble or padded envelope to:
livingthequestions.com, LLC
P.O. Box 26130
Phoenix, AZ 85068
United States
Damaged/Defective Items
Due to advancements in DVD replication, defective discs are quite rare. It is important to note that many of LtQ programs are dual-layer DVDs (due to the amount of data on the discs). While quite rare, some old DVD players might encounter a problem reading the DVDs. In addition, some DVD players are quite sensitive to small scratch and even dust/debris. Before you contact LtQ about a defective disc, please do both of the following:
- Clean the disc. We have found most playability issues are resolved once a DVD is cleaned.
- Please try playing the disc via another DVD player or computer DVD drive to see if the issue is tied to the disc being played on a single player or if it is replicated on another player.
If the problem is replicated on a different player and the DVD is not scratched, we will ship a complimentary replacement disc if within 30 days of receiving your order. If your disc is scratched, a single disc replacement can be ordered at a nominal price. Please contact us at admin@livingthequestions.com if you require replacement.